Standard Cleaning Checklist

Bedroom, Living Room & Common Areas

• Dust all accessible surfaces
• Wipe down all mirrors and glass fixtures
• Clean all floor surfaces
• Take out garbage and recycling

Bathrooms

• Wash and sanitize the toilet, shower, tub, and sink
• Dust all accessible surfaces
• Wipe down all mirrors and glass fixtures
• Clean all floor surfaces
• Take out garbage and recycling

Kitchen

• Dust all accessible surfaces
• Empty sink and wash dirty dishes
• Wipe down exterior of stove, oven and fridge
• Clean all floor surfaces
• Take out garbage and recycling

Yes, you can request the same cleaning professional by calling our customer care agents at 920002696.

We currently have three ways to book your session:

1. Through our mobile application available for both Android and iOS devices. Click here to download the app.
2. Through our website www.jawahr.com
3. By visiting the closest branch to your location

Yes, up to one visit can be rescheduled by calling our customer care agents on 920002696 from landlines and mobiles within KSA.

We charge SR 200 for a professional four-hour cleaning visit, and SR360 for a full day eight-hour visit. Monthly, quarterly and yearly packages are also available, and you can find great deals through our periodic promotions. Follow us on our social media accounts to stay updated.

Our cleaning agents do not accept tips of any kind (money, old clothes, personal belongings, etc). We motivate our staff with monthly incentives based on their evaluations. So, if you are happy with the cleaning service you received, give your cleaning professional a great rating! We will take care of the rest.

Basic laundry services (loading & unloading wash machines, hanging or folding) can be provided by our staff but we charge our professional cleaning services at hourly rates, and they are not accountable for damages caused by services other than cleaning.

Our services do not include cooking.

It depends on the type and square footage of the house, the hours booked, and the number of staff requested. Usually, a two bedroom apartment can be cleaned with a four-hour visit. Villas typically require two cleaning professionals for an eight-hour visit.

Yes, we require a family member to be present during cleaning sessions.

Cancellations are possible with 48 hrs advance notice. With less than 48 hours until your visit, you need to talk to one of our customer service agents to reschedule your booking.

We currently don’t provide any cleaning products with our services. Please make sure to have your preferred products available before our cleaning professionals arrive at your home.

• Vacuum cleaner
• Mop & Bucket
• Multi-purpose cleaning spray
• Glass cleaner
• Floor cleaner
• Limescale remover
• Bleach
• Microfiber cloths
• Toilet cleaner
• Furniture polish
• Sponges

We train our staff to work at maximum efficiency, but it may be that your house is bigger than the requested service period, so please estimate carefully the number of cleaning agents and the desired number of working hours when booking our services to avoid disappointment.

We try our best to achieve a 100% customer satisfaction rate, but if you have a negative experience, you can reach our customer care agents 5 days a week (Sunday to Thursday) from 8am till 9 pm to register your complaint.

All our services are booked using debit/credit cards.

You can reach us at 920002696 or you can leave your comments and suggestions in direct messages on our social media pages. We will make sure to contact you as soon as possible.